Caldesi restaurant

We have been appointed from Caldesi Restaurant and Cookery Schools Group for the assessment of the operations and marketing strategy.

The main focus was to build an operational structure over the business and to standardise the processes.

We delivered and implemented a new concept book and SOPs manual for the restaurants and cookery schools, implemented recipes specs and prep/order lists for the kitchens and optimised the purchasing processes. We created targets and KPIs for the General Managers and Head Chefs to hit and monitor.

We also built a sales & marketing department and trained the staff to perform the role.

As a result, our 6 months consultation has delivered:

• Prime Cost optimisation – From 56% to 48%
• Sales increase of 8%
• Staff engagement and retention increase by 28%
• Online visibility increase